Refund Policy for Logiangle Software

At Logiangle.com, we are committed to providing high-quality software solutions and services that help businesses streamline their distribution, sales, and supply chain operations. Customer satisfaction is at the heart of our values, and we strive to ensure that every client has a smooth and productive experience with our products.

We understand that circumstances may arise where a customer may request a refund. This Refund Policy outlines the conditions, eligibility, and process for requesting a refund for products and services purchased through Logiangle.com. By using our services, you agree to comply with the terms of this policy.

1. General Principles

  1. This Refund Policy applies to all software products, subscriptions, and services purchased directly from Logiangle.com.
  2. Refunds are considered only in accordance with the conditions outlined below.
  3. As our offerings are digital software products and SaaS-based services, refunds will be granted only in specific cases, such as service non-delivery, technical failures, or duplicate payments.
  4. Our goal is always to resolve any issues through technical support, product guidance, or account assistance before processing a refund request.

2. Eligibility for Refunds

3. Non-Refundable Situations

Refund requests will be considered under the following circumstances:

Technical Issues:
If you experience critical technical issues that prevent you from accessing or using the purchased software and our support team is unable to resolve the issue within a reasonable timeframe, you may be eligible for a refund.

Service Non-Delivery:
If you have successfully completed a payment but did not receive access to the purchased service or product due to system errors or delivery issues, a full refund may be granted.

Duplicate Payments:
If you have been charged more than once for the same product or service, we will process a refund for the duplicate transaction(s).

Subscription Renewals:
In case of any refunds approved by company, it will take 7 days for the refund to be credited  to your original payment method

Refunds will not be provided in the following cases:

Change of Mind:
Refunds cannot be issued simply because you decide that you no longer want the product or service.

Failure to Use Services:
If you purchased a subscription but did not use the service, this will not qualify as a valid reason for a refund.

Customized Services:
Fees paid for custom development, implementation, consultation, or training services are non-refundable once the service has been delivered.

Third-Party Services:
Payments made for third-party integrations, add-ons, or partner services are subject to the provider’s refund policies and may not be refunded by Logiangle.com.

Policy Violations:
Refunds will not be issued if you violate our Terms of Service, engage in fraudulent activities, or misuse our software.

4. Refund Process

To request a refund, please follow the steps below:

Submit a Request:
Send an email to info@logiangle.com with the subject line “Refund Request.” Include your name, registered email ID, order number, payment details, and the reason for your refund request.

Verification:
Our support team will review your request, verify payment records, and check whether the issue falls under our refund eligibility conditions.

Resolution Attempt:
Before approving a refund, we may attempt to resolve your issue through technical support, troubleshooting, or product guidance.

Approval & Processing:
If your refund request is approved, we will initiate the refund process within 7–10 business days. Refunds will be issued to the original payment method used during purchase.

5. Subscription Cancellations

Customers may cancel their subscription at any time through their account dashboard or by contacting our support team.

Cancellation will stop future billing cycles, but fees already paid for the current billing cycle will not be refunded.

We recommend canceling at least 48 hours before the renewal date to avoid unintended charges.

6. Free Trials and Demo Services

If a product or service includes a free trial period, customers are encouraged to evaluate the software before making a paid purchase.

Refunds for paid subscriptions after the free trial period ends will be subject to the standard refund policy conditions.

7. Chargebacks

We strongly encourage customers to contact our support team before initiating a chargeback request with their bank or credit card provider. Chargebacks can result in unnecessary delays and may affect your account status. If a chargeback is initiated without giving us the opportunity to resolve the issue, your account may be suspended.

8. Policy Updates

Logiangle.com reserves the right to modify or update this Refund Policy at any time to reflect changes in our business practices, products, or legal requirements. Updates will be posted on our website, and the revised date will be indicated at the top of this page.

9. Contact Us

If you have any questions about this Refund Policy or wish to request a refund, please reach out to us at:

📧 Email:info@logiangle.com 
🌐 Website: https://logiangle.com 
📞 Phone: (+91) 87886 17310
     ADDRESS :Logiangle Software Private Limited Office 315, Amanora Chambers, Amanora Mall, Magarpatta Rd, Amanora Park Town, Hadapsar, Pune, Maharashtra 411028